CX Intelligence Suite
A suite of GenAI tools for contact center strategy, service reinvention, and agentic CX design — built for consulting-grade client conversations.
Agentic Telco Service Bot
Multi-agent customer service AI for Telco — billing disputes, plan changes, technical support, complaint triage, and live CSAT capture. Powered by Claude tool use.
Contact Center Intelligence
Real-time CSAT tracking, AHT & FCR analytics, agent performance leaderboard, and AI-powered QA scoring from conversation transcripts.
GenAI ROI Value Case Builder
Input current CC metrics → get a modelled ROI for GenAI transformation (cost savings, CSAT uplift, FTE productivity, payback period) + boardroom-ready PDF.
Service Blueprint Generator
Enter your company type and service scenario → AI generates a structured service blueprint with customer journey, AI intervention points, and operating model implications.