CX Intelligence Suite — aibizmy.com

Company Context

Company Name (optional)

Industry

Monthly Call Volume

Avg Handle Time (min)(min)

Agent Headcount(FTE)

CSAT Baseline(%)

Cost Per Call(RM)

Agent Salary (monthly)(RM)

Chatbot Self-Service Deflection

30% of inbound calls resolved via AI chatbot without agent involvement

~30% volume reduction

Real-Time Agent Assist

AI surfaces best responses, KB articles, and next-best-action in real time

~18% AHT reduction

AI Auto-Summarisation

AI drafts call summaries and CRM notes, eliminating post-call wrap work

~12% ACW reduction

Automated QA Scoring

100% call coverage for quality scoring vs. manual 3–5% sampling today

~80% QA FTE offset