Live · Telco Vertical · April 2026
Contact Center Intelligence
KPI analytics + AI-powered agent QA scoring
CSAT Score
87%
↑+3% vs last week
First Call Res.
73%
↑+1.2% vs last week
Avg Handle Time
4.2m
↑−0.3m vs last week
Abandon Rate
8.3%
0.0% vs last week
Calls Today
1,247
↑+89 vs yesterday
CSAT Trend
Last 7 days · Daily average
87%
7-day avg
≥90% ≥85% <85%
Agent Leaderboard
Today · Ranked by CSAT
Agent
CSAT
FCR
AHT
Calls
1Sarah↑
94%88%3.8m472Ahmad↑
91%82%4.1m523Marcus→
87%79%4.5m614Nurul→
85%76%4.8m445Amir↓
78%71%5.2m3894.2%
Queue SLA Met
12.1%
Escalation Rate
18.4%
Repeat Contacts
2.8m
Avg Wait Time